Privacy Policy

Effective Date: April 30, 2025

Last Updated: April 30, 2025

At PONTTUAL, your privacy is a top priority. This Privacy Policy explains how we collect, use, store, protect, and share your information when you use our mobile application and website (the “Platform”). By using our services, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our Platform.

1. Information We Collect

a. Personal Information

• Full name
• Phone number
• Email address
• Profile picture (optional)
• Identification documents (for driver verification)
• Payment details (e.g., card information, where applicable)

b. Location Data

• Real-time GPS location to provide accurate pickups and drop-offs
• Background location access (when permitted) to track driver availability or ongoing rides

c. Device Information

• Device model, operating system, unique device identifiers
• IP address and mobile network data

d. Usage Information

• Ride history and preferences
• User ratings and reviews
• Communication logs with support or drivers

2. How We Use Your Information

• Provide and improve our transportation services
• Match you with nearby drivers
• Process payments securely
• Send important notifications (e.g., ride status, promotions)
• Ensure user safety and verify identity
• Conduct analytics to enhance app performance

3. Sharing of Information

a. Drivers

• For trip purposes, drivers receive your name, location, destination, and contact number

b. Service Providers

• Third-party partners for payment processing, cloud hosting, and analytics

c. Legal and Safety Requirements

• Law enforcement or authorities, if required by law or to protect safety, rights, and property

Note: We do not sell your personal data to third parties.

4. Data Retention

• As long as your account remains active
• For legal and business purposes (e.g., tax, dispute resolution)
• Location and ride history may be retained to improve services

You may request deletion of your data by contacting our support team.

5. Cookies and Tracking Technologies

• Maintain session and login states
• Understand user behavior and app usage
• Deliver personalized content

You can manage cookie preferences in your browser or device settings.

6. Your Rights and Choices

• Access, correct, or update your personal data
• Delete your account and associated data
• Withdraw consent for marketing communications
• Limit or deny location sharing (though this may impact service functionality)

To exercise these rights, contact us at: info@ponttual.com

7. Security Measures

• End-to-end encryption
• Secure servers and firewalls
• Regular security audits and compliance checks

However, no system is 100% secure, and we cannot guarantee absolute data security.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect data from children. If we become aware that a child has provided personal data, we will delete it immediately.

9. Changes to This Policy

• Notify you via the app or email
• Update the “Last Updated” date at the top of this document

We encourage you to review the policy periodically.